Front Counter: Customer Sales & Service Pro

Mediacom Communications; Mason City (IA); On-site; USD 43,697,000 - 46,563,000; Full time

Benefits offered by this job

Health & Dental

Paid time off

401K match

Employee discounts

Job summary

Mediacom Communications is seeking a Customer Sales & Service Representative I, Front Counter in Mason City, IA. You will help customers in person and by phone, assist with product inquiries, billing issues, and basic troubleshooting while promoting Mediacom services.

Responsibilities include processing payments, scheduling service appointments, handling equipment, and maintaining a neat, professional workspace. A high school diploma and 1–3 years of related experience are required.

Qualifications

• High school diploma or GED.
• 1–3 years in call center, retail, or consumer sales.
• Experience handling cash and payments.

Responsibilities

• Achieve sales and retention targets by following established departmental policies and procedures.
• Assist customers in selecting and purchasing products and services that meet their needs.
• Provide clear and concise information about Mediacom products, services, features, billing procedures, and equipment usage.
• Stay informed of current marketing campaigns and offers and effectively communicate these to customers.
• Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary.
• Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies.
• Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls.
• Maintain a neat and professional appearance, as well as a tidy work area, while conducting oneself respectfully, responsibly, and courteously at all times.
• Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards.
• Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings.
• Responsible for taking incoming calls from customers to identify root cause of customer issue and seek to provide resolution.
• Perform additional duties as directed by your supervisor.
• Regular attendance is required.

Skills

Customer service

Cash handling

Sales

Communication

Multitasking

Data entry

Education

High school diploma

Job description

Mediacom Communications is seeking a Customer Sales & Service Representative I, Front Counter in Mason City, IA. You will help customers in person and by phone, assist with product inquiries, billing issues, and basic troubleshooting while promoting Mediacom services.

Responsibilities include processing payments, scheduling service appointments, handling equipment, and maintaining a neat, professional workspace. A high school diploma and 1–3 years of related experience are required.