Front Counter Customer Sales & Service Pro

Mediacom Communications; Albany (GA); On-site; USD 17,908 - 22,840; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid vacation, holidays, and flex paid

401K with company match

Employee discounts on Mediacom

Education Enrichment up to $5,000 per年

Employee Wellness Program

Job summary

Mediacom Communications in Albany, GA is seeking a Customer Sales & Service Representative I for front counter support. You will assist customers in person and by phone, promote Mediacom services, handle billing inquiries, process payments, and schedule service visits.

The role requires 1-3 years in customer service, strong communication, cash handling, and basic PC skills. Evening, weekend, and overtime availability is expected; a high school diploma is required.

Qualifications

• 1-3 years of experience in call center customer service, retail, or consumer sales.
• Experience handling cash, payments, and basic reconciliation procedures.
• Strong communication and relationship-building skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Intermediate to advanced PC skills required.
• Ability to stand for extended periods.
• Must have a valid driver’s license, satisfactory driving record; occasional travel to other sites within the region.
• Availability to work evenings, weekends, holidays, and overtime as necessary.
• Familiarity with data entry and customer management systems.

Responsibilities

• Achieve sales and retention targets by following established departmental policies and procedures.
• Assist customers in selecting and purchasing products and services that meet their needs.
• Provide clear and concise information about Mediacom products, services, features, billing procedures, and equipment usage.
• Stay informed of current marketing campaigns and offers and effectively communicate these to customers.
• Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary.
• Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies.
• Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls.
• Maintain a neat and professional appearance, as well as a tidy work area, while conducting oneself respectfully, responsibly, and courteously at all times.
• Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards.
• Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings.
• Responsible for taking incoming calls from customers to identify root cause of customer issue and seek to provide resolution.
• Perform additional duties as directed by your supervisor.
• Regular attendance is required.

Skills

Customer service

Cash handling

Communication skills

Multitasking

PC skills

Driving license

Education

High school diploma or GED

Job description

Mediacom Communications in Albany, GA is seeking a Customer Sales & Service Representative I for front counter support. You will assist customers in person and by phone, promote Mediacom services, handle billing inquiries, process payments, and schedule service visits.

The role requires 1-3 years in customer service, strong communication, cash handling, and basic PC skills. Evening, weekend, and overtime availability is expected; a high school diploma is required.