Front Counter: Customer Service & Sales Associate I

Kinsley Power Systems; Ottumwa (IA); On-site; USD 21,697 - 23,763; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid vacation, holidays, and flex time off

401K with generous company match

Employee discounts on Mediacom services

Education Enrichment up to $5,000 per year

Employee Wellness Program

Job summary

Kinsley Power Systems is seeking a Customer Sales & Service Representative I for the Front Counter. This role involves providing exceptional customer service by assisting customers with inquiries, billing concerns, and troubleshooting service problems. The representative will be responsible for selling Mediacom products and maintaining inventory among other duties.

Applicants should have a high school diploma and 1-3 years of relevant experience, along with strong communication skills. The position offers competitive hourly wages and comprehensive benefits including health, vision, dental insurance, and a 401K plan.

Qualifications

• 1-3 years of experience in call center customer service, retail, or consumer sales.
• Experience handling cash and basic reconciliation procedures.
• Must have a valid driver’s license.

Responsibilities

• Provide exceptional customer service both in person and over the phone.
• Assist customers with product inquiries, billing issues, and troubleshooting service problems.
• Achieve sales and retention targets.

Skills

Strong communication and relationship-building skills

Ability to multitask and prioritize

Intermediate to advanced PC skills

Education

High school diploma or GED

Tools

Customer management systems

Job description

Kinsley Power Systems is seeking a Customer Sales & Service Representative I for the Front Counter. This role involves providing exceptional customer service by assisting customers with inquiries, billing concerns, and troubleshooting service problems. The representative will be responsible for selling Mediacom products and maintaining inventory among other duties.

Applicants should have a high school diploma and 1-3 years of relevant experience, along with strong communication skills. The position offers competitive hourly wages and comprehensive benefits including health, vision, dental insurance, and a 401K plan.