Front Counter: Customer Sales & Service Associate I

Kinsley Power Systems; Albany (GA); On-site; USD 17,908 - 22,840; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

401K with Match

Employee Discounts

Education Reimbursement

Wellness Program

Job summary

Mediacom Communications Corporation is seeking a Customer Sales & Service Representative I, Front Counter to assist customers in person and by phone with product inquiries, billing concerns, and service troubleshooting.

You will promote Mediacom products, process payments, schedule service appointments, and support billing procedures while maintaining inventory and a neat work area. A high school diploma or GED and 1-3 years of relevant experience are expected.

Qualifications

• High school diploma or GED required.
• 1-3 years of call center customer service experience in retail or consumer sales.
• Experience handling cash, payments, and basic reconciliation procedures.
• Strong communication and relationship-building skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Intermediate to advanced PC skills required.
• Must have a valid driver’s license with satisfactory driving record; occasional travel within the region.
• Availability to work evenings, weekends, holidays, and overtime as necessary.
• Familiarity with data entry and customer management systems.

Responsibilities

• Achieve sales and retention targets by following established departmental policies and procedures.
• Assist customers in selecting and purchasing products and services that meet their needs.
• Provide clear and concise information about Mediacom products, services, features, billing procedures, and equipment usage.
• Stay informed of current marketing campaigns and offers and effectively communicate these to customers.
• Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary.
• Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies.
• Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls.
• Maintain a neat and professional appearance, as well as a tidy work area, while conducting oneself respectfully, responsibly, and courteously at all times.
• Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards.
• Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings.
• Responsible for taking incoming calls from customers to identify root cause of customer issue and seek to provide resolution.
• Perform additional duties as directed by your supervisor.
• Regular attendance is required.

Skills

Customer service

Communication

Multitasking

Time management

Data entry

Education

High school diploma or GED

Job description

Mediacom Communications Corporation is seeking a Customer Sales & Service Representative I, Front Counter to assist customers in person and by phone with product inquiries, billing concerns, and service troubleshooting.

You will promote Mediacom products, process payments, schedule service appointments, and support billing procedures while maintaining inventory and a neat work area. A high school diploma or GED and 1-3 years of relevant experience are expected.