Front Counter Customer Sales & Service Pro

Mediacom Communications; Apache Junction (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Vision & dental

401K match

Employee discounts

Education enrichment

Wellness program

Job summary

Mediacom Communications is seeking a Customer Sales & Service Representative I at the front counter. You will assist customers in person and over the phone, handle billing questions, promote Mediacom products, and schedule service visits.

The role requires 1–3 years of customer service experience, strong communication, and the ability to multitask in a fast-paced environment. Evening and weekend availability, along with a valid driver's license, are expected.

Qualifications

• High school diploma or GED required.
• 1–3 years of call center or retail sales experience.
• Experience handling cash, payments, and basic reconciliation.
• Strong communication and relationship-building skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Must have a valid driver’s license and satisfactory driving record.
• Able to work evenings, weekends, and overtime as necessary.
• Familiarity with customer management systems.

Responsibilities

• Achieve sales and retention targets by following established departmental policies and procedures.
• Assist customers in selecting and purchasing products and services that meet their needs.
• Provide clear and concise information about Mediacom products, services, features, billing procedures, and equipment usage.
• Stay informed of current marketing campaigns and offers and effectively communicate these to customers.
• Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary.
• Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies.
• Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls.
• Maintain a neat and professional appearance, as well as a tidy work area, while conducting oneself respectfully, responsibly, and courteously at all times.
• Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards.
• Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings.
• Responsible for taking incoming calls from customers to identify root cause of customer issue and seek to provide resolution.
• Perform additional duties as directed by your supervisor.
• Regular attendance is required.

Skills

Customer service

Cash handling

Communication

Multitasking

PC skills

Stand for long periods

Education

High school diploma or GED

Job description

Mediacom Communications is seeking a Customer Sales & Service Representative I at the front counter. You will assist customers in person and over the phone, handle billing questions, promote Mediacom products, and schedule service visits.

The role requires 1–3 years of customer service experience, strong communication, and the ability to multitask in a fast-paced environment. Evening and weekend availability, along with a valid driver's license, are expected.