Front Counter Customer Sales & Service Specialist

Mediacom Communications; Jefferson City (MO); On-site; USD 21,008 - 22,386; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid vacation, holidays, and flexible paid time off

401(k) with generous company match

Employee discounts on Mediacom services

Education enrichment of up to $5,000 per year

Employee Wellness Program

Job summary

Mediacom Communications in Jefferson City, Missouri is seeking a Customer Sales & Service Representative I to provide exceptional customer service. This role involves assisting customers with product inquiries, resolving billing issues, and promoting Mediacom products. The ideal candidate will be responsible for sales targets while ensuring customer satisfaction.

The job requires a high school diploma and 1-3 years of related experience. Competitive salary ranging from $15.25 to $16.25 an hour is offered, along with comprehensive benefits including health insurance and a 401(k) plan.

Qualifications

• 1-3 years of experience in call center customer service, retail, or consumer sales.
• Experience handling cash, payments, and basic reconciliation procedures.
• Familiarity with data entry and customer management systems.

Responsibilities

• Achieve sales and retention targets following departmental policies.
• Assist customers in selecting and purchasing products.
• Respond to inquiries and troubleshoot basic service issues.
• Process customer payments and verify accuracy of received funds.
• Maintain regular attendance.

Skills

Strong communication and relationship-building skills

Ability to multitask and prioritize

Intermediate to advanced PC skills

Education

High school diploma or GED

Job description

Mediacom Communications in Jefferson City, Missouri is seeking a Customer Sales & Service Representative I to provide exceptional customer service. This role involves assisting customers with product inquiries, resolving billing issues, and promoting Mediacom products. The ideal candidate will be responsible for sales targets while ensuring customer satisfaction.

The job requires a high school diploma and 1-3 years of related experience. Competitive salary ranging from $15.25 to $16.25 an hour is offered, along with comprehensive benefits including health insurance and a 401(k) plan.