Front Counter Sales & Service Specialist

Mediacom Communications; Des Moines (IA); On-site; USD 21,697 - 22,041; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid vacation and holidays

401K with match

Employee discounts

Education enrichment up to $5,000

Job summary

Mediacom Communications is hiring a Customer Sales & Service Representative I at their Des Moines location. In this role, you'll provide exceptional customer service, helping clients with product inquiries, billing issues, and troubleshooting service problems.

Your responsibilities include achieving sales targets, maintaining equipment, processing payments, and managing customer inquiries over the phone and in person. Ideal candidates should possess strong communication skills, multitasking abilities, and a high school diploma.

Qualifications

• 1-3 years of experience in call center customer service, retail, or consumer sales.
• Experience handling cash and basic reconciliation procedures.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist customers with product inquiries and troubleshooting.
• Achieve sales and retention targets.
• Process customer payments and maintain cash drawers.

Skills

Communication skills

Customer service skills

Cash handling

Relationship-building

Multitasking

PC skills

Education

High school diploma or GED

Job description

Mediacom Communications is hiring a Customer Sales & Service Representative I at their Des Moines location. In this role, you'll provide exceptional customer service, helping clients with product inquiries, billing issues, and troubleshooting service problems.

Your responsibilities include achieving sales targets, maintaining equipment, processing payments, and managing customer inquiries over the phone and in person. Ideal candidates should possess strong communication skills, multitasking abilities, and a high school diploma.