Front Counter Customer Sales & Service Pro

Mediacom Communications; Hibbing (MN); On-site; USD 20,664 - 22,386; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid vacation and holidays

401(k) with company match

Employee discounts on services

Education enrichment up to $5,000

Job summary

Mediacom Communications is looking for a Customer Sales & Service Representative I for the front counter in Hibbing, Minnesota. This role involves providing exceptional customer service by assisting with product inquiries and billing issues while achieving sales and retention targets. Qualifications include a high school diploma, 1-3 years of experience in customer service or sales, and strong communication skills. Competitive benefits include insurance, vacation time, and education enrichment opportunities.

Qualifications

• 1-3 years of experience in call center customer service, retail, or consumer sales.
• Experience handling cash, payments, and basic reconciliation procedures.
• Ability to stand for extended periods and work evenings, weekends, and holidays.

Responsibilities

• Achieve sales and retention targets by following established departmental policies.
• Assist customers in selecting and purchasing products and services.
• Respond to customer inquiries and troubleshoot basic service issues.

Skills

Strong communication skills

Relationship-building skills

Multitasking ability

Intermediate to advanced PC skills

Education

High school diploma or GED

Tools

Customer management systems

Job description

Mediacom Communications is looking for a Customer Sales & Service Representative I for the front counter in Hibbing, Minnesota. This role involves providing exceptional customer service by assisting with product inquiries and billing issues while achieving sales and retention targets. Qualifications include a high school diploma, 1-3 years of experience in customer service or sales, and strong communication skills. Competitive benefits include insurance, vacation time, and education enrichment opportunities.