French Speaking Marketplace Customer Representative

Employers from Greece; United States; Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a talented French Speaking Marketplace Customer Representative to join our dedicated customer service team. You will provide high-quality support to French-speaking customers on our marketplace, ensuring a seamless experience.

You will handle inquiries via phone, email, and live chat, resolve issues, and maintain accurate CRM records while collaborating with other departments to improve service delivery.

Qualifications

• Fluency in French and English, with strong written and spoken skills.
• Experience in customer service or related field preferred.
• Strong problem-solving and customer-centric approach.
• Familiarity with CRM software and digital tools.
• Excellent organization and attention to detail.
• Self-motivated, able to work independently and in a team.

Responsibilities

• Act as the primary point of contact for French-speaking customers via phone, email, and live chat, providing exceptional service and support.
• Assist customers in navigating the marketplace, addressing their inquiries about products, prices, and order statuses.
• Effectively resolve customer complaints and issues, prioritizing customer satisfaction.
• Maintain accurate records of customer interactions in our CRM system for tracking and reporting.
• Collaborate with other departments to share insights and feedback from customers to improve service delivery.
• Stay updated on marketplace developments, promotional offers, and product information to provide timely assistance.
• Contribute to team meetings and training sessions, fostering a collaborative work environment.

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is looking for a talented French Speaking Marketplace Customer Representative to join our dedicated customer service team. In this role, you will be essential in providing high-quality support to our French-speaking customers, ensuring they have a seamless experience on our marketplace.

Responsibilities

• Act as the primary point of contact for French-speaking customers via phone, email, and live chat, providing exceptional service and support.
• Assist customers in navigating the marketplace, addressing their inquiries about products, prices, and order statuses.
• Effectively resolve any customer complaints and issues, prioritizing customer satisfaction in all interactions.
• Maintain accurate records of customer interactions in our CRM system for tracking and report generation.
• Collaborate with other departments to share insights and feedback from customers to improve service delivery.
• Stay updated on marketplace developments, promotional offers, and product information to provide timely assistance to customers.
• Contribute to team meetings and training sessions, fostering a collaborative and positive work environment.

Requirements

• Fluency in French and English, with exceptional communication skills in both languages.
• Previous experience in customer service or a related field is preferred.
• Strong problem-solving skills with a focus on delivering excellent customer service.
• Comfortable using CRM software and other digital tools for efficient communication.
• Excellent organizational skills and attention to detail.
• A self-motivated individual who can work independently and collaboratively with a team.
• Positive demeanor and enthusiasm for enhancing customer experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...