Spanish Speaking Marketplace Customer Representative -Remote

Employers from Greece; United States; Remote; USD 36,000 - 58,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Relocation package ( flight, airport,

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie seeks Spanish-speaking Marketplace Customer Representatives to support our growing user base. You will assist customers via phone, email, and live chat, guiding them through products, pricing, orders, and policies while maintaining accurate CRM records.

Fluency in Spanish and English is required. Prior customer service experience helps, and you'll join a team committed to quality service, training, and a generous relocation package and health benefits.

Qualifications

• Fluency in Spanish and English.
• Experience in customer service or related field helpful.
• Familiarity with CRM systems and digital communication tools.

Responsibilities

• Provide outstanding service to Spanish-speaking clients via phone, email, and live chat.
• Help customers navigate the marketplace; answer questions about products, prices, and orders.
• Resolve issues promptly and professionally; escalate when needed.

Skills

Spanish language

English language

Customer service

CRM familiarity

Strong communication

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is seeking motivated and passionate individuals to join our team as Spanish Speaking Marketplace Customer Representatives. In this role, you will be integral in ensuring our Spanish-speaking customers receive excellent support and guidance while engaging with our marketplace.

Responsibilities

• Provide outstanding customer service to Spanish-speaking clients via telephony, email, and live chat.
• Assist customers with navigating the marketplace, helping them with inquiries about products, prices, and order processes.
• Resolve customer issues and complaints, aiming for prompt and effective resolutions.
• Maintain accurate records of customer interactions in our CRM system for future reference.
• Work closely with various departments to relay customer feedback to drive improvements in service and product offerings.
• Ensure you stay updated on marketplace policies, procedures, and promotions to inform customers accurately.
• Engage in team training sessions and contribute to collaborative problem-solving strategies.

Requirements

• Fluency in Spanish and English, with excellent communication skills in both languages.
• Prior experience in customer service or a related field is advantageous.
• Ability to handle queries and solve problems with a strong customer focus.
• Familiarity with CRM systems and proficiency in using digital communication tools.
• Strong organizational and multitasking skills.
• Self-motivated with the ability to thrive in a fast-paced environment.
• A strong team-oriented mentality with an eagerness to contribute to enhancing customer experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...