French-Speaking Marketplace Support Specialist

Employers from Greece; United States; À distance; USD 39 000 - 58 000; Plein temps

Avantages offerts par ce poste

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Résumé du poste

Patrique Mercier Recruitment By Nellie is seeking a talented French Speaking Marketplace Customer Representative to join our dedicated customer service team. You will provide high-quality support to French-speaking customers on our marketplace, ensuring a seamless experience.

You will handle inquiries via phone, email, and live chat, resolve issues, and maintain accurate CRM records while collaborating with other departments to improve service delivery.

Qualifications

• Fluency in French and English, with strong written and spoken skills.
• Experience in customer service or related field preferred.
• Strong problem-solving and customer-centric approach.
• Familiarity with CRM software and digital tools.
• Excellent organization and attention to detail.
• Self-motivated, able to work independently and in a team.

Responsabilités

• Act as the primary point of contact for French-speaking customers via phone, email, and live chat, providing exceptional service and support.
• Assist customers in navigating the marketplace, addressing their inquiries about products, prices, and order statuses.
• Effectively resolve customer complaints and issues, prioritizing customer satisfaction.
• Maintain accurate records of customer interactions in our CRM system for tracking and reporting.
• Collaborate with other departments to share insights and feedback from customers to improve service delivery.
• Stay updated on marketplace developments, promotional offers, and product information to provide timely assistance.
• Contribute to team meetings and training sessions, fostering a collaborative work environment.

Description du poste

Patrique Mercier Recruitment By Nellie is seeking a talented French Speaking Marketplace Customer Representative to join our dedicated customer service team. You will provide high-quality support to French-speaking customers on our marketplace, ensuring a seamless experience.

You will handle inquiries via phone, email, and live chat, resolve issues, and maintain accurate CRM records while collaborating with other departments to improve service delivery.