French Speaking In-Game Support Analyst

Employers from Greece; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a French-speaking In-Game Support Analyst to help French-speaking players. You will assist via in-game chat, email, and forums to ensure an enjoyable gaming experience.

Responsibilities include real-time support, troubleshooting, ticketing, explaining game mechanics, and relaying feedback to developers. Flexible hours, with training and relocation benefits described in the offer.

Qualifications

• Fluent in French and English with strong written and verbal communication skills
• Experience in customer support, preferably in gaming
• Strong troubleshooting and analytical abilities for technical issues
• Genuine passion for gaming and understanding of game mechanics
• Willing to work flexible hours including evenings and weekends

Responsibilities

• Deliver real-time support to French-speaking players via in-game chat, email, and forums
• Identify and troubleshoot a variety of in-game issues and account problems
• Document and manage player issues within the ticketing system
• Explain game mechanics, features, and updates clearly to players
• Relay player feedback to the development team and identify recurring problems
• Stay updated on new game releases and industry trends to provide knowledgeable support
• Contribute to improving support processes to boost player satisfaction

Skills

French fluency

English fluency

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer an opportunity for a French Speaking In-Game Support Analyst. This role is ideal for individuals with a passion for gaming and a commitment to providing outstanding customer support. As an In-Game Support Analyst, your primary responsibility will be to assist French-speaking players by addressing their queries and ensuring they have an enjoyable gaming experience.

Responsibilities

• Deliver real-time support to French-speaking players through in-game chat, email, and community forums.
• Identify and troubleshoot a variety of in-game issues, providing assistance for technical problems related to gameplay and accounts.
• Document and manage player issues within the support ticketing system, ensuring effective resolution and follow-up.
• Communicate clearly with players to explain game mechanics, features, and updates.
• Collaborate with the development team to relay player feedback and identify recurring problems.
• Stay updated on the latest game releases, features, and industry trends to offer knowledgeable support.
• Contribute to the enhancement of support processes aimed at improving player satisfaction.

Requirements

• Fluency in French and English, with excellent verbal and written communication skills.
• Previous experience in customer support, particularly in the gaming industry, is advantageous.
• Strong troubleshooting and analytical skills to assist players with various technical challenges effectively.
• A genuine passion for gaming, with a good understanding of game mechanics and community dynamics.
• Willingness to work flexible hours, including evenings and weekends, to accommodate player needs.
• Familiarity with customer support systems and ticketing tools is a plus.
• A positive attitude, empathy, and a commitment to exceptional player support.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...