French Speaking Gaming Experience Specialist

Employers from Greece; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airpot Transfer And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR in the United States is seeking a French Speaking Gaming Experience Specialist to deliver exceptional support to a French-speaking gaming community. You will engage with players via live chat, email, and phone and document interactions in our CRM.

The ideal candidate is fluent in French and English, has customer service experience in gaming, and is eager to analyze feedback to improve the player experience.

Qualifications

• Fluency in French and English with strong written and verbal communication.
• Experience in customer service, preferably in gaming.
• Strong interest in gaming and knowledge of player trends.

Responsibilities

• Provide outstanding customer support to French-speaking gamers via live chat, email, and phone.
• Document player interactions in our CRM system and collect feedback for improvements.
• Analyze feedback and trends to offer actionable insights for enhancing the gaming experience.
• Collaborate with game developers and internal teams to relay player needs.
• Stay current on gaming trends and engage customers with relevant conversations.
• Contribute to a collaborative team atmosphere by sharing ideas and participating in discussions.

Skills

French fluency

English fluency

Customer service

CRM familiarity

Gaming knowledge

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to invite applications for the position of French Speaking Gaming Experience Specialist. In this exciting role, you will be integral to our mission to provide remarkable gaming experiences for our French-speaking community. Your commitment to customer service and passion for gaming will help us achieve unprecedented player satisfaction.

Responsibilities

• Provide outstanding customer support to French-speaking gamers, addressing their queries and resolving issues with efficiency and empathy.
• Engage with players through various communication channels, including live chat, email, and phone, ensuring every interaction is exceptional.
• Document player interactions in our CRM system, capturing valuable player feedback to inform service improvements.
• Analyze player feedback and trends to offer actionable insights for enhancing the gaming experience.
• Collaborate with internal teams, including game developers, to communicate player needs and advocate for improvements.
• Stay current on gaming trends and industry news to foster engaging discussions with customers.
• Contribute to a collaborative team atmosphere by actively sharing ideas and participating in discussions.

Requirements

• Fluency in French and English, with strong written and verbal communication skills.
• Previous experience in customer service, particularly within the gaming sector, is desirable.
• A strong passion for gaming and a good understanding of player preferences and market trends.
• Excellent problem-solving abilities, able to address and resolve player issues effectively.
• Familiarity with CRM systems and customer support applications.
• Attention to detail and strong organizational skills for managing inquiries efficiently.
• A proactive, positive attitude with a commitment to delivering exceptional customer experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...