French Live-Chat Gaming Advisor - Customer Support Pro

Employers from Greece; United States; Remote; USD 39.000 - 58.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Monthly performance bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

Two extra salaries per year

Zusammenfassung

Patrique Mercier Recruitment By Nellie is seeking a French Speaking Live Chat Gaming Advisor to support French-speaking players via live chat, handling game accounts, promotions, and gameplay issues in real time.

You will log interactions in the CRM, stay informed about new releases, and collaborate with the team to improve customer satisfaction. Fluency in French and English is required, and a passion for online gaming is essential.

Qualifikationen

• Fluency in French and English, both written and spoken.
• Experience in customer service or support roles within the gaming industry is a plus.
• Strong enthusiasm for online gaming and familiarity with various gaming platforms.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Proficiency in using live chat software and familiarity with CRM systems.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Flexibility to work shifts, including evenings and weekends as required.

Aufgaben

• Engage with French-speaking customers through live chat, delivering prompt and professional assistance.
• Address inquiries related to gaming accounts, promotions, and gameplay issues effectively and efficiently.
• Inform customers about new game releases, features, and ongoing promotions.
• Accurately log customer interactions in the CRM system for follow-up and record-keeping.
• Collaborate with team members to enhance customer service experiences and overall satisfaction.
• Gather and relay customer feedback to contribute to service improvement initiatives.
• Stay updated on the latest gaming trends and company offerings to provide informed support.

Kenntnisse

French-English fluency

Customer service

Gaming enthusiasm

Communication skills

Live chat software

CRM proficiency

Problem solving

Shift flexibility

Tools

Live chat software

CRM systems

Jobbeschreibung

Patrique Mercier Recruitment By Nellie is seeking a French Speaking Live Chat Gaming Advisor to support French-speaking players via live chat, handling game accounts, promotions, and gameplay issues in real time.

You will log interactions in the CRM, stay informed about new releases, and collaborate with the team to improve customer satisfaction. Fluency in French and English is required, and a passion for online gaming is essential.