French-Speaking End User Support Specialist (Relocation)

Employers from Greece; United States; Remoto; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Descrizione del lavoro

Patrique Mercier Recruitment FR is seeking a French Speaking End User Support Specialist to assist French-speaking clients via phone, email, and chat, diagnosing and resolving hardware, software, and network issues. You will document interactions in the ticketing system, collaborate with tech teams, provide user training, and stay updated on new technologies to continuously improve service quality.

The role offers a competitive monthly salary, a monthly performance bonus, fully paid training,

Competenze

• Fluency in French and English is required.
• Experience in end user support or a similar role is preferred.
• Strong analytical and troubleshooting skills with the ability to resolve technical challenges.
• Excellent customer service orientation and proactive help.
• Familiarity with ticketing systems and remote support tools is advantageous.
• Ability to manage multiple tasks autonomously in a dynamic environment.
• Passion for technology and continuous professional development.

Mansioni

• Deliver outstanding support to end users in French through phone, email, and chat.
• Identify, diagnose, and resolve hardware, software, and network issues.
• Provide training and guidance to users on applications and systems.
• Document all interactions and resolutions in the ticketing system.
• Collaborate with technical teams to resolve complex issues and suggest process improvements.
• Follow up with users to ensure satisfaction and issue resolution.
• Stay informed about new technologies to enhance service delivery.

Conoscenze

French

English

End user support

Customer service

Troubleshooting

Ticketing systems

Remote support tools

Strumenti

Zendesk

ServiceNow

Freshdesk

Descrizione del lavoro

Patrique Mercier Recruitment FR is seeking a French Speaking End User Support Specialist to assist French-speaking clients via phone, email, and chat, diagnosing and resolving hardware, software, and network issues. You will document interactions in the ticketing system, collaborate with tech teams, provide user training, and stay updated on new technologies to continuously improve service quality.

The role offers a competitive monthly salary, a monthly performance bonus, fully paid training,