French-Speaking Client Support Specialist Relocation

Employers from Greece; United States; Remote; USD 47,000 - 60,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie in the United States seeks a French Speaking Client Support Specialist to deliver exceptional service to French-speaking clients via phone, email and live chat. You will resolve product and account inquiries, address complaints with empathy, document interactions in the CRM, and collaborate with the team to improve client experiences.

The role offers a competitive monthly salary, a monthly bonus, fully paid training, relocation support, health insurance and

Qualifications

• Fluency in French and English (written and spoken).
• Experience in customer support preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Able to manage multiple tasks in a dynamic environment.
• Familiarity with CRM systems and basic computer skills.

Responsibilities

• Provide outstanding support to French-speaking clients via phone, email, and live chat.
• Address customer inquiries related to products, services, and account concerns with professionalism and empathy.
• Troubleshoot customer complaints and provide timely resolutions.
• Document all client interactions accurately in the CRM system for future reference.
• Work collaboratively with team members to maintain high standards of service and improve client experiences.
• Identify areas for service improvement and contribute to discussions on enhancing customer support.
• Stay updated on product information to provide relevant details to clients.

Skills

French-English fluency

Communication

Problem solving

Multitasking

CRM familiarity

Tools

CRM software

Job description

Patrique Mercier Recruitment By Nellie in the United States seeks a French Speaking Client Support Specialist to deliver exceptional service to French-speaking clients via phone, email and live chat. You will resolve product and account inquiries, address complaints with empathy, document interactions in the CRM, and collaborate with the team to improve client experiences.

The role offers a competitive monthly salary, a monthly bonus, fully paid training, relocation support, health insurance and