French Speaking Airline Customer Service Agent

Employers from Greece; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is pleased to offer an incredible opportunity for a French Speaking Airline Customer Service Agent. This role serves French-speaking passengers, handling bookings, changes, and inquiries with professionalism.

You will support customers via phone, email, and chat, document interactions in the CRM, and collaborate with teams to ensure a seamless travel experience. Fluency in French and English, customer-service experience, and knowledge of CRM tools are required.

Qualifications

• Fluency in French and English with strong communication skills.
• Prior customer service experience, preferably in travel or airline sectors.
• Excellent interpersonal and problem-solving abilities.

Responsibilities

• Assist French-speaking passengers with bookings, changes, and inquiries.
• Provide clear, empathetic service via phone, email, and chat.
• Document interactions accurately in the CRM system.
• Stay updated on airline policies and procedures.
• Collaborate with teams to ensure a seamless travel experience.

Skills

French language

English language

Customer service experience

CRM software proficiency

Microsoft Office proficiency

Multitasking abilities

Education

High School Diploma or equivalent

Tools

CRM software

MS Excel

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to offer an incredible opportunity for a French Speaking Airline Customer Service Agent. This position is tailored for individuals who are passionate about travel and dedicated to providing exceptional assistance to French-speaking passengers with their airline-related inquiries.

Responsibilities

• Provide outstanding customer support to French-speaking clients via phone, email, and chat.
• Assist passengers with inquiries regarding flight bookings, cancellations, and modifications.
• Effectively handle and resolve customer complaints and issues professionally.
• Stay knowledgeable about the airline's services, policies, and updates to deliver accurate information.
• Document all customer interactions accurately in the CRM system.
• Collaborate with colleagues and other teams to ensure a seamless customer experience.
• Participate in continuous training initiatives to enhance skills and service quality.

Requirements

• Fluency in French and English, with excellent verbal and written communication skills.
• Prior experience in customer service, preferably in the airline or tourism industry.
• Strong interpersonal skills and a customer-centric approach to service.
• Ability to perform well in a fast-paced environment and manage multiple tasks effectively.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented mindset with excellent organizational abilities.
• A passion for travel and a commitment to ensuring positive customer experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...