French-Speaking CSM for SaaS AML Solutions

ComplyAdvantage; London (KY); On-site; USD 61,000 - 88,000; Full time

Benefits offered by this job

Equity

Unlimited Time Off

Learning budget

Home office budget

Parental leave

Life insurance

Healthcare with BUPA

Pension contributions

Job summary

ComplyAdvantage, headquartered in London, seeks a French-speaking Customer Success Manager to nurture relationships across a portfolio of customers using our SaaS AML platform. You will onboard, drive adoption, minimize churn, and coordinate with product and sales teams to deliver measurable business value while feeding client feedback into the roadmap in a fast-growing startup.

You will work closely with C-suite stakeholders to align solutions with strategic objectives and ensure successful

Qualifications

• French language proficiency at a native or near-native level.
• Passion for helping customers achieve outcomes and advocating for them.
• Comfort working with C-suite stakeholders and understanding their objectives.
• Ability to understand clients' business and drive value.
• Proactive, self-directed, and able to solve problems independently.
• Strong relationship management and cross-team coordination.
• 2–4 years in a similar customer-facing role in a B2B environment.
• Startup experience preferred.

Responsibilities

• Manage a portfolio of strategic French-speaking customers throughout the lifecycle, from onboarding to adoption and renewal.
• Be the dedicated contact and own the overall relationship with clients.
• Ensure an implementation plan is in place and drive a successful onboarding with stakeholders.
• Provide proactive support to increase adoption, utilization, and reduce churn.
• Respond to client queries and coordinate across ComplyAdvantage teams to solve problems.
• Drive cross-sell and upsell with the sales/account management team.
• Shape the product roadmap based on customer feedback and market needs.
• Support/roll out new features and draft client communications as needed.
• Contribute to market development efforts with marketing and product teams.

Skills

French speaking

Customer success

Relationship management

Onboarding

Cross-functional teamwork

B2B experience

Stakeholder management

Tools

APIs

Cloud platforms

Job description

ComplyAdvantage, headquartered in London, seeks a French-speaking Customer Success Manager to nurture relationships across a portfolio of customers using our SaaS AML platform. You will onboard, drive adoption, minimize churn, and coordinate with product and sales teams to deliver measurable business value while feeding client feedback into the roadmap in a fast-growing startup.

You will work closely with C-suite stakeholders to align solutions with strategic objectives and ensure successful