Strategic SaaS Customer Success Manager — Chicago (HR Tech)

Teamtailor; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Own customer base

Development opportunities

Top product

Salary + commission

Multicultural team

Job summary

Teamtailor in Chicago is seeking an experienced Customer Success Manager to own relationships with USA and Canada clients, onboard new customers, and drive adoption of our SaaS platform.

You will act as a strategic advisor, identify expansion opportunities, collaborate with cross-functional teams, and help customers achieve measurable value while navigating a fast-paced, international tech environment. French is a plus.

Qualifications

• 4+ years of customer success in SaaS environments.
• Experience in HR or recruiting.
• Strong project leadership and stakeholder management.
• Based in Chicago, able to work in a fast-paced tech setting.

Responsibilities

• Onboard and implement new customers and drive adoption.
• Serve as strategic advisor and growth partner for customers.
• Renewals management and expansion opportunities.
• Build strong customer relationships and monitor churn risk.
• Collaborate with product, sales, and support to improve outcomes.
• Collect feedback and influence internal improvements.

Skills

Customer Success

SaaS

HR Recruiting

Project Leadership

Communication

Adaptability

Empathy

Negotiation

French (bonus)

Job description

Teamtailor in Chicago is seeking an experienced Customer Success Manager to own relationships with USA and Canada clients, onboard new customers, and drive adoption of our SaaS platform.

You will act as a strategic advisor, identify expansion opportunities, collaborate with cross-functional teams, and help customers achieve measurable value while navigating a fast-paced, international tech environment. French is a plus.