Junior Customer Success Manager

Breakout Tools; Mission (KS); Remote; USD 70,000 - 90,000; Full time

Job summary

A dynamic tech company is seeking an experienced Customer Success professional to manage Enterprise customer onboarding and retention. You will leverage your 2+ years of customer-facing experience and fluency in French and English to drive user engagement and account growth. This remote-first role offers the opportunity to work closely with various teams to optimize customer success processes and enhance customer satisfaction.

Qualifications

• 2+ years of experience in Customer Success, Consulting, or a client-facing role.
• Experience in the SaaS/tech industry is preferred.
• Understanding of AI tools and automation in Customer Success operations.

Responsibilities

• Manage a large number of Livestorm Enterprise customers, ensuring revenue growth.
• Drive onboarding and product adoption through streamlined processes.
• Collaborate with Sales and Customer Care teams to enhance customer experience.

Skills

Customer Success experience

Fluent in French and English

Excellent organizational skills

Strong communication skills

Technical aptitude

Agility in fast-paced environments

Tools

CSM tools

Automation tools

Job description

Livestorm is the world’s leading end-to-end video engagement platform.

Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brands like Shopify, Honda, Spendesk, Front and Revolut trust Livestorm for premium video engagement during their online events.

Here are our core values:

Stay curious: Be interested in the world around you.

Remain humble: Keep learning and keep your ego in check.

Be resourceful: Go that extra mile in the most efficient way.

Own it: Take pride in what you do, own your wins, and fails.

Be transparent: Sharing knowledge, learnings, feedback, and mistakes.

Mission

Livestorm’s CSM team is a group of dynamic and client-driven professionals who play a key role in the onboarding and retention of Livestorm’s Enterprise accounts.

As we continue to establish ourselves as a market leader in the video communication market and build long-term partnerships with our clients, we are looking to expand our team and bring on an experienced Customer Success professional who will be in charge of onboarding, retaining and nurturing our customer portfolio. We work alongside the Account Management team to drive adoption, user engagement and account growth

You will report to our CSM Manager, and will closely collaborate with all our teams (Marketing, Sales, Customer Care, Product, and Finance) to drive maximum value and success with existing customers.

While Livestorm has headquarters in Paris, we are a remote-first company. As a matter of fact, the members of our teams are located between France, the US, Spain, and Portugal so we are looking for the best talent, no matter where you live.

In this role, you will:

Manage a large number of Livestorm Enterprise customers, ensuring revenue growth and customer retention at scale

Serve as the primary point of contact for your accounts, building trusted relationships efficiently across the given volume of customers

Drive customer onboarding and product adoption through streamlined processes and scalable approaches

Proactively identify and address churn risks across your portfolio using data-driven insights and automated workflows

Leverage creative solutions, tools, and automation to engage customers effectively and deliver value at scale, with a strong focus on mastering AI-powered workflows to enhance efficiency

Use a data-driven approach to monitor account health, prioritize outreach, and execute retention strategies across your book of customers

Collaborate with Sales and Customer Care teams to ensure a seamless and efficient customer experience

Gather and relay actionable customer feedback to the Product team to inform product improvements

Work closely with Account Managers to understand customer needs and identify opportunities for engagement

Continuously optimize and scale your customer success processes to maximize portfolio effectiveness and impact

For this Customer Success role, we are looking for someone with the following experience:

2+ years of experience in Customer Success, Consulting, or any other client-facing role

Fluent in French and English (written and spoken)

Experience in SaaS/tech industry

Excellent organizational and communication skills, with creativity in developing engagement strategies that work at scale

Experience with a technical product or with webinars is a big plus

Strong ability to build comprehensive account knowledge and effectively communicate key information to support customers at scale

Good technical aptitude with the ability to work with customer playbooks, leveraging AI tools and automation to scale Customer Success operations efficiently within your portfolio (mastering Planhat or a CSM tool is a plus)

Flexible and agile in adapting to quick changes in a fast-paced environment

The ability to work individually and collaborate within a team environment to achieve set goals: you are a team player

Exceptional verbal and written communication skills

Love putting the customer at the center of your day

Your key assets: Accountability, Operational agility, Creativity

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day.