VIP French-Speaking Luxury Customer Concierge

Employers from Greece; United States; Remote; USD 45,000 - 67,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

And much more...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a French-speaking VIP Customer Support Agent to join our luxury brand's team. You will deliver personalized assistance to high-profile clients via phone, email, and live chat.

Fluent in French and English, you will resolve complex inquiries, maintain client records, and collaborate with internal teams to ensure an exceptional experience. The role offers a competitive salary, training, relocation support, and health coverage.

Qualifications

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably VIP clients.
• Exceptional communication and relationship management skills.
• Familiarity with CRM systems and standard office software.

Responsibilities

• Deliver personalized support to VIP French-speaking customers through phone, email, and live chat.
• Foster and maintain strong relationships with high-value clients, understanding their needs.
• Address complex inquiries and complaints efficiently with swift resolution.
• Maintain detailed records of customer interactions and follow up as necessary.
• Collaborate with internal teams to provide seamless service and resolve issues.
• Proactively seek feedback to identify service improvements and enhance the experience.
• Stay informed of products, services, and promotions to provide accurate guidance.

Skills

French

English

VIP client experience

CRM familiarity

Communication skills

Tools

CRM systems

Office suite

Job description

Patrique Mercier Recruitment By Nellie is seeking a French-speaking VIP Customer Support Agent to join our luxury brand's team. You will deliver personalized assistance to high-profile clients via phone, email, and live chat.

Fluent in French and English, you will resolve complex inquiries, maintain client records, and collaborate with internal teams to ensure an exceptional experience. The role offers a competitive salary, training, relocation support, and health coverage.