Bilingual Spanish Automotive Customer Advisor

Employers from Greece; United States; Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package (Flight,

Airport transfer and hotel

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Automotive Customer Advisor in the United States. The role focuses on assisting Spanish-speaking customers via live chat, email, and phone, addressing inquiries about automotive products, and explaining features to boost satisfaction.

The ideal candidate has bilingual Spanish/English skills, customer service experience (preferably automotive), and strong communication.

Qualifications

• Fluency in Spanish and English (written and spoken).
• Experience in customer service, preferably in the automotive industry.
• Genuine interest in automotive products and trends.
• Outstanding communication skills and a passion for customer service.
• Familiarity with CRM software and Microsoft Office applications.
• Strong problem-solving skills with the ability to thrive in a fast-paced setting.
• Flexibility to work evenings and weekends as required.

Responsibilities

• Provide top-notch support to Spanish-speaking customers through live chat, email, and phone communications.
• Address customer inquiries related to automotive products, services, and technical support with expertise.
• Promote product features and benefits to enhance the customer experience and drive satisfaction.
• Gather and analyze customer feedback to optimize service quality and offerings.
• Engage with internal teams to resolve customer issues promptly and efficiently.
• Keep abreast of industry trends and new automotive developments to provide informed advice to customers.
• Record customer interactions accurately in the CRM system for effective tracking and future reference.

Skills

Bilingual Spanish/English

Customer service experience

Automotive interest

Excellent communication

CRM software familiarity

MS Office proficiency

Problem solving

Evening/weekend availability

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Automotive Customer Advisor in the United States. The role focuses on assisting Spanish-speaking customers via live chat, email, and phone, addressing inquiries about automotive products, and explaining features to boost satisfaction.

The ideal candidate has bilingual Spanish/English skills, customer service experience (preferably automotive), and strong communication.