German Fitbit Support Specialist — Relocation Covered

Employers from Greece; United States; À distance; USD 15 000 - 23 000; Plein temps

Avantages offerts par ce poste

Fully paid training

Career development

Health insurance

Relocation support

Employee referrals

Résumé du poste

Mercier Consultancy is seeking a Fitbit Customer Support Specialist fluent in German and English, based in Bulgaria. You will help customers with device setup, troubleshooting, and account questions via phone and ticketing systems, delivering personalized solutions.

You will identify recurring issues, collaborate with the team, and contribute to an outstanding customer experience, while embracing a dynamic international environment and career development.

Qualifications

• Fluency in German (spoken and written).
• Good command of English (minimum B2).
• Excellent communication and customer service skills.
• Strong problem-solving abilities and a customer-first mindset.
• Comfortable working with computers, ticketing systems, and multiple software applications.
• Ability to troubleshoot technical issues and explain solutions clearly.
• Team-oriented with a positive attitude and willingness to learn.
• Previous experience in customer support or technical support is a plus.

Responsabilités

• Assist customers via phone and ticketing systems.
• Resolve questions about Fitbit devices and services.
• Provide personalized solutions and troubleshooting.
• Identify recurring issues and share feedback with internal teams.
• Collaborate with the international team to ensure a strong customer experience.

Connaissances

German

English

Customer service

Problem solving

Team oriented

Technical troubleshooting

Outils

Ticketing systems

CRM software

Description du poste

Mercier Consultancy is seeking a Fitbit Customer Support Specialist fluent in German and English, based in Bulgaria. You will help customers with device setup, troubleshooting, and account questions via phone and ticketing systems, delivering personalized solutions.

You will identify recurring issues, collaborate with the team, and contribute to an outstanding customer experience, while embracing a dynamic international environment and career development.