French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; United States; Remote; USD 14,000 - 24,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a French Speaking Fitbit Customer Support Specialist to join our team in Bulgaria. You will support French-speaking users of wearable fitness devices, troubleshoot app and device issues, and educate customers on health features and wellness insights.

You will document interactions in the CRM, collaborate with international teams, and act as a brand ambassador for health-focused technology.

Qualifications

• Native or fluent French (spoken and written).
• Proficiency in English to effectively interact with our global team.
• Exceptional problem-solving skills and technical aptitude for consumer electronics.
• A customer-centric mindset with patience and clarity.

Responsibilities

• Provide world-class support to French-speaking users of Fitbit devices.
• Troubleshoot technical issues related to Fitbit hardware, app sync, and software.
• Educate customers on health features, wellness insights, and fitness goal tracking.
• Maintain a high level of customer satisfaction by delivering professional, empathetic, and efficient communication.
• Document customer interactions in the CRM for product improvement within the wellness sector.
• Collaborate with international teams to stay updated on fitness and wellness industry trends and software updates.
• Contribute to the positive brand reputation of our client as a brand ambassador for health-focused technology.
• Native or fluent French (spoken and written).
• Proficiency in English to interact with the global team.
• A genuine passion for fitness, health, and wellness industry.
• Exceptional problem-solving skills and technical aptitude for consumer electronics.
• A customer-centric mindset with patience and clarity.
• Valid EU passport (mandatory).

Skills

French language proficiency

English language proficiency

Customer support

Problem solving

Communication

Job description

French Speaking Fitbit Customer Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and specialized BPO solutions. We take pride in connecting world-class talent with industry-leading brands, consistently delivering excellence in professional placement.

Job Overview

We are currently sourcing exceptional talent for a French Speaking Fitbit Customer Support Specialist position in Bulgaria. This unique opportunity allows you to combine your passion for the Fitness & Wellness industry with a dynamic career in one of Europe's most vibrant business hubs.

Key Responsibilities

• Provide world-class support to French-speaking users of wearable fitness technology and wellness ecosystem devices.

• Troubleshoot technical issues related to Fitbit hardware, mobile application synchronization, and fitness tracking software.

• Educate customers on health features, personalized wellness insights, and fitness goal tracking to enhance their user experience.

• Maintain a high level of customer satisfaction by delivering professional, empathetic, and efficient communication.

• Document customer interactions accurately within the CRM to ensure continuous product improvement within the wellness sector.

• Collaborate with international teams to stay updated on the latest fitness and wellness industry trends and software updates.

• Contribute to the positive brand reputation of our client by acting as a brand ambassador for their health-focused technology.

• Native or fluent French (spoken and written).

• Proficiency in English to effectively interact with our global team.

• A genuine passion for the fitness, health, and wellness industry.

• Exceptional problem-solving skills and technical aptitude for consumer electronics.

• A customer-centric mindset with the ability to handle inquiries with patience and clarity.

• Valid EU passport (mandatory).
  What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in

• Monthly Performance Bonus

• And Much More...
  Life in Bulgaria

Choosing one of our French-speaking jobs in Bulgaria offers more than just a career progression; it provides a high-quality lifestyle defined by stunning landscapes, a rich cultural heritage, and a welcoming climate. As you settle into your French Speaking Fitbit Customer Support Specialist position in Bulgaria, you will discover why so many professionals are choosing this destination for their next professional adventure.

Living in Bulgaria is an enriching experience that combines affordable living with a cosmopolitan urban atmosphere. With our comprehensive support for those seeking jobs in Bulgaria, you will find it incredibly easy to navigate your new environment, enjoy local culinary treasures, and thrive in a country that perfectly balances historical charm with modern infrastructure.