Freight Support & Dispute Resolution Specialist

Saia Motor Freight Line LLC; Phoenix (AZ); On-site; USD 31,000 - 39,000; Full time

Job summary

Saia Motor Freight Line LLC in Phoenix, AZ is hiring for a Customer Service / Dispatcher role. You will handle inbound calls and emails, resolve escalated inquiries, coordinate with terminal operations to schedule deliveries, and ensure accurate paperwork.

The position requires 18+, a high school diploma or GED, legal authorization to work in the United States, and strong English communication. Proficiency with Microsoft Office is preferred.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English.

Responsibilities

• Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
• Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
• Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
• Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
• Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.
• Conducts driver check-ins to verify deliveries and address service-related concerns.
• Investigates OS&D exceptions and resolves issues promptly to minimize claims.
• Identifies recurring service issues and recommends improvements to enhance the customer experience.

Skills

Customer service

Communication skills

English proficiency

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Motor Freight Line LLC in Phoenix, AZ is hiring for a Customer Service / Dispatcher role. You will handle inbound calls and emails, resolve escalated inquiries, coordinate with terminal operations to schedule deliveries, and ensure accurate paperwork.

The position requires 18+, a high school diploma or GED, legal authorization to work in the United States, and strong English communication. Proficiency with Microsoft Office is preferred.