OS&D Clerk: Resolve Overages & Damages with Precision

Old Dominion Freight Line; Bakersfield (CA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision and dental

Disability coverage

401k with match

Tuition reimbursement

Paid time off

Holidays

Training opportunities

Job summary

Old Dominion Freight Line is seeking an OS&D Clerk in Bakersfield, CA. You will inspect shipments, validate claims, and determine resolutions with claimants, while coordinating with internal teams to keep operations accurate and efficient.

The role emphasizes attention to detail, problem solving, and strong customer service in a fast-paced OD Family environment. Training and growth opportunities are offered.

Qualifications

• High School Diploma or equivalent preferred.
• 1 year of office and/or operations experience, preferably in the transportation industry.
• Proficient with Microsoft Office.
• Experience with AS400 and SAP preferred.
• Experience handling Hazmat materials preferred.
• Excellent verbal and written communication skills.
• Detail oriented with the ability to multi task.

Responsibilities

• Locate overages, shortage and damaged freight and research and resolve issues.
• Provide exceptional customer service to internal and external customers.
• Properly handle different types of freight including Hazmat materials.
• Prepare paperwork to process OS&D freight including repackaging OS&D freight as needed.
• Maintain accurate records for reporting OS&D freight on a daily and weekly basis.
• Assist with answering telephones and provide superior customer service.
• May also perform customer service duties such as providing quotes, taking orders and answering general customer questions.

Skills

Verbal communication

Written communication

Detail oriented

Multitasking

Customer service

Education

High School Diploma or equivalent

Tools

AS400

SAP

Microsoft Office

Job description

Old Dominion Freight Line is seeking an OS&D Clerk in Bakersfield, CA. You will inspect shipments, validate claims, and determine resolutions with claimants, while coordinating with internal teams to keep operations accurate and efficient.

The role emphasizes attention to detail, problem solving, and strong customer service in a fast-paced OD Family environment. Training and growth opportunities are offered.