Freight Operations Leader — LTL, Compliance & Team Growth

XPO Logistics, Inc.; Chicopee (MA); On-site; USD 90,000 - 113,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

PTO with 15 days first year

9 paid holidays per year

401(k) with company match

Education assistance

Incentive/bonus plans

Job summary

XPO Logistics, Inc. is seeking a Freight Operations Manager to oversee the delivery service efficiency and the full daily operations of the service center. You will guide staffing, manage revenue and costs, and mentor all personnel to drive performance and customer satisfaction.

The role emphasizes strong leadership, industry experience in LTL, and the ability to coach teams while ensuring safety and compliance. This is a full-time position with competitive benefits and growth opportunities.

Qualifications

• 4 years of related work experience
• Supervisory or management experience
• Experience in the less-than-truckload (LTL) industry
• Experience with hazardous materials regulations, OSHA and DOT rules and regulations
• Bachelor's degree, 4 years of related work experience or equivalent military experience
• LTL freight management and/or service center/management experience
• Experience driving a forklift
• Strong interpersonal and management skills; ability to lead, coach and influence employees
• Excellent verbal and written communication skills; ability to present clean, organized information for audiences

Responsibilities

• Handle the efficiency and effectiveness of the delivery service provided to our customers
• Guide the complete daily operations of the service center
• Oversee revenue, profit and cost controls
• Ensure proper staffing, utilization and management of personnel
• Mentor and manage all personnel working at the facility

Skills

LTL freight management

Supervisory experience

Leadership

Interpersonal skills

Communication

Education

Bachelor's degree

Tools

Forklift operation

Job description

XPO Logistics, Inc. is seeking a Freight Operations Manager to oversee the delivery service efficiency and the full daily operations of the service center. You will guide staffing, manage revenue and costs, and mentor all personnel to drive performance and customer satisfaction.

The role emphasizes strong leadership, industry experience in LTL, and the ability to coach teams while ensuring safety and compliance. This is a full-time position with competitive benefits and growth opportunities.