Freight Logistics Support Specialist

Argo AI; Louisville (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Disability Coverage

FSAs

EAP

Job summary

Cargomatic in Louisville is seeking a Customer Support Specialist to coordinate shipments, communicate with clients, and support operations teams to ensure timely and accurate updates. The ideal candidate is proactive, organized, and capable of handling multiple priorities in a fast-paced transportation environment, working closely with drivers, carriers, and internal teams to resolve issues.

Exceptional written and spoken communication is essential, as is attention to detail and strong problem

Qualifications

• 2+ years in customer support or logistics roles.
• Experience with transportation management systems preferred.
• Strong written and verbal communication.

Responsibilities

• Serve as primary day-to-day contact for shipment status, scheduling, service issues, and operational questions.
• Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.
• Provide accurate, timely updates on shipment status, delays, appointment changes, and exceptions.
• Build and maintain a strong working relationship with client stakeholders and internal teams.
• Proactively communicate potential issues before they impact the customer.
• Monitor shipments throughout the transportation lifecycle to ensure timely execution.
• Coordinate pickup and delivery appointments, changes, and special requirements.
• Track shipment activity and follow up with drivers, carriers, and operations teams as needed.
• Ensure shipment information, notes, and customer requirements are accurately entered and maintained in systems.
• Monitor open orders and follow through on outstanding actions until resolution.
• Identify and resolve shipment exceptions and delivery discrepancies.
• Escalate issues appropriately while maintaining ownership through resolution.
• Coordinate with Operations, Dispatch, Drivers, Carriers, and other teams to resolve customer-impacting issues quickly.
• Work directly with drivers and terminal personnel to ensure accurate, timely execution of daily operations.
• Investigate service failures and identify recurring issues and opportunities for improvement.
• Maintain clear documentation of customer issues, actions taken, and final resolutions.
• Assist with proof of delivery (POD), shipment documentation, and other customer requirements.
• Review shipment information for accuracy and identify discrepancies requiring correction.
• Support reporting and customer-specific tracking requirements.
• Maintain accurate records and ensure follow-up items are completed within established timelines.
• Assist with customer account and operational projects as needed.
• Maintain accurate and timely records within the company’s systems, ensuring all data is complete and documented.
• Ensure billing information is accurate and submitted timely, coordinating with drivers and internal teams to resolve discrepancies and support timely invoicing.

Skills

Customer support

Logistics

Communication

Job description

Cargomatic in Louisville is seeking a Customer Support Specialist to coordinate shipments, communicate with clients, and support operations teams to ensure timely and accurate updates. The ideal candidate is proactive, organized, and capable of handling multiple priorities in a fast-paced transportation environment, working closely with drivers, carriers, and internal teams to resolve issues.

Exceptional written and spoken communication is essential, as is attention to detail and strong problem