Remote Logistics Customer Support Specialist

Cargomatic; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability coverage

Flexible spending accounts

Employee assistance program

Wellness programs

Job summary

Cargomatic is hiring a Customer Support Specialist to join our remote team and act as the primary liaison between clients and operations. You will manage shipment status, scheduling, and service issues while keeping customers informed with timely updates.

In this fast-paced role, you’ll coordinate with drivers, carriers, and internal teams to ensure accurate data in our systems, resolve exceptions, and maintain high levels of customer satisfaction.

Qualifications

• 2+ years of experience in customer support, logistics, transportation, freight, dispatch, or account coordination.
• Experience supporting customers in a fast-paced operational environment preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through on open issues.
• Strong problem-solving skills and sound judgment.
• Comfortable communicating with drivers, carriers, customers, and internal stakeholders.
• Proficiency with Microsoft Office, Google Workspace, and/or transportation management systems.
• Ability to remain calm, professional, and solutions-oriented under pressure.

Responsibilities

• Serve as a primary day-to-day contact for shipment status, scheduling, service issues, and operational questions.
• Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.
• Provide accurate, timely updates on shipment status, delays, appointment changes, and exceptions.
• Build and maintain a strong working relationship with client stakeholders and internal Cargomatic teams.
• Proactively communicate potential issues before they impact the customer.
• Monitor shipments throughout the transportation lifecycle to ensure timely execution.
• Coordinate pickup and delivery appointments, changes, and special requirements.
• Track shipment activity and follow up with drivers, carriers, and operations teams as needed.
• Ensure shipment information is accurately entered and maintained in Cargomatic’s systems.
• Monitor open orders and follow through on outstanding actions until resolution.
• Identify and resolve shipment exceptions, escalate appropriately, and coordinate with teams to resolve issues quickly.
• Maintain clear documentation of customer issues, actions taken, and final resolutions.
• Assist with proof of delivery (POD), shipment documentation, and other customer requirements.
• Review shipment information for accuracy and identify discrepancies requiring correction.
• Support reporting and customer-specific tracking requirements.
• Maintain accurate records and ensure follow-up items are completed within established timelines.
• Assist with customer accounts and operational projects as needed.

Skills

Customer service

Logistics

Communication

Organizational skills

Multi-tasking

Problem solving

Driver relations

Microsoft Office

Google Workspace

Job description

Cargomatic is hiring a Customer Support Specialist to join our remote team and act as the primary liaison between clients and operations. You will manage shipment status, scheduling, and service issues while keeping customers informed with timely updates.

In this fast-paced role, you’ll coordinate with drivers, carriers, and internal teams to ensure accurate data in our systems, resolve exceptions, and maintain high levels of customer satisfaction.