Remote Customer Experience Specialist

Eight Point Solutions; Pompano Beach (FL); Remote; USD 38.000 - 54.000; Vollzeit

Benefits dieser Stelle

100% remote work

Paid time off and company holidays

Medical, dental, and vision benefit

Zusammenfassung

Freightliner of Broward is seeking a professional Customer Service Representative to deliver remote support and assist with daily customer service operations. You will respond to inquiries, handle calls and emails, and coordinate with internal teams to ensure timely assistance.

The ideal candidate has prior customer service experience, strong communication, problem solving, and the ability to work independently in a remote setting. This role offers a 100% remote environment and benefits.

Qualifikationen

• Previous customer service, support, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Professional and friendly approach when interacting with customers.
• Strong organization and ability to manage multiple inquiries.

Aufgaben

• Respond to customer inquiries by phone, email, and online channels.
• Provide accurate information about products, services, and schedules.
• Resolve concerns professionally and efficiently.
• Document customer interactions, requests, and resolutions.
• Follow up to ensure issues are properly addressed.
• Coordinate with Sales, Parts, Service, and other departments.
• Route complex issues to the appropriate team.
• Maintain accurate customer records and information.
• Assist with scheduling appointments and coordinating requests.
• Monitor inquiries and ensure timely responses.
• Maintain a professional and positive customer experience.
• Perform other customer service and administrative duties as assigned.

Kenntnisse

Customer service

Communication

Problem solving

Active listening

Organization

Prioritization

Tools

CRM systems

Microsoft Office

Jobbeschreibung

Freightliner of Broward is seeking a professional Customer Service Representative to deliver remote support and assist with daily customer service operations. You will respond to inquiries, handle calls and emails, and coordinate with internal teams to ensure timely assistance.

The ideal candidate has prior customer service experience, strong communication, problem solving, and the ability to work independently in a remote setting. This role offers a 100% remote environment and benefits.