Freight Logistics Customer Service Specialist

R+L Carriers; Birmingham (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Plan with company-mâ

Paid Vacation & Holidays

Vacation lodging at employee resorts

Job summary

R+L Carriers is seeking a Customer Service Clerk in our Birmingham, AL Service Center to maintain positive relationships with customers and support freight tracing. The role emphasizes rapid, friendly problem-solving and clear communication with customers and team members.

The position is full-time, Monday to Friday with varying shifts, offering benefits and vacation after the probation period. A fast-paced environment requires strong multitasking and reliability.

Qualifications

• Strong communication/telephone skills.
• Able to work in a fast-paced environment.
• Strong critical thinking skills.
• Ability to deal with potentially stressful situations.
• General office and customer service experience.
• Basic knowledge of Windows, Outlook and other Microsoft products.
• Ability to type 30+ WPM.

Responsibilities

• Maintain positive relationships with customers and assist customers and other employees in tracking and monitoring freight movement.
• Use customer retention techniques to ensure customers feel valued and listened to, and to resolve issues in line with company goals.

Skills

Communication

Fast-paced environment

Critical thinking

Stress management

Customer service

Microsoft Office

Typing 30+ WPM

Tools

Windows

Outlook

Job description

R+L Carriers is seeking a Customer Service Clerk in our Birmingham, AL Service Center to maintain positive relationships with customers and support freight tracing. The role emphasizes rapid, friendly problem-solving and clear communication with customers and team members.

The position is full-time, Monday to Friday with varying shifts, offering benefits and vacation after the probation period. A fast-paced environment requires strong multitasking and reliability.