Freight Tracing & Customer Service Specialist

R+L Carriers; Reno (NV); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Vacation

Employee Resorts

Job summary

R+L Carriers is seeking a Customer Service Representative to work at our Reno, NV Service Center. The CSR maintains positive relationships with customers and assists customers and other employees in tracking and monitoring freight movement, using retention techniques to ensure customers feel valued and heard.

Daily freight tracing is performed and support is provided to other terminals as needed. This full-time role offers Monday–Friday shifts, a starting wage of $20.42 per hour, PTO after 90

Qualifications

• Strong communication/telephone skills.
• Able to work in a fast-paced environment.
• Strong critical thinking skills.
• Ability to deal with potentially stressful situations.
• General office and customer service experience.
• Basic knowledge of Windows, Outlook and other Microsoft products.
• Typing 30+ WPM

Responsibilities

• Maintain positive relationships with customers.
• Assist customers and other terminals in freight tracing.
• Resolve issues and promote company goals.
• Support daily freight movement tracking and related duties as assigned.

Skills

Communication skills

Fast-paced work

Critical thinking

Stress management

Office experience

Windows & Outlook

Typing 30 WPM

Job description

R+L Carriers is seeking a Customer Service Representative to work at our Reno, NV Service Center. The CSR maintains positive relationships with customers and assists customers and other employees in tracking and monitoring freight movement, using retention techniques to ensure customers feel valued and heard.

Daily freight tracing is performed and support is provided to other terminals as needed. This full-time role offers Monday–Friday shifts, a starting wage of $20.42 per hour, PTO after 90