Freight Customer Care Specialist | Tracking & Support

R+L Carriers; Greensboro (NC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan with company"s"

Paid Vacation & Holidays

Employee resorts

Job summary

R+L Carriers in Greensboro, NC is seeking a Customer Service Representative on 1st shift (Mon-Fri 8:30 AM to 5:00 PM) to maintain positive relationships with customers and assist teams in tracking freight movement.

You will use retention techniques to resolve issues, perform daily freight tracing with customers, and support other terminals as needed. Strong Windows/Outlook skills and a typing speed of 30+ WPM are helpful.

Qualifications

• Strong communication and telephone skills.
• Able to work in a fast-paced environment.
• Strong critical thinking skills.
• Ability to deal with potentially stressful situations.
• General office and customer service experience.
• Basic knowledge of Windows, Outlook and Microsoft products.
• Type 30+ WPM.

Responsibilities

• Maintain positive relationships with customers and assist other employees in tracking freight movement.
• Use customer retention techniques to ensure customers feel valued and listened to.
• Perform daily freight tracing with customers and support other terminals as needed.

Skills

Communication

Fast-paced environment

Critical thinking

Stress management

Customer service

Microsoft Office

Typing 30+ WPM

Tools

Windows

Outlook

Microsoft Office

Job description

R+L Carriers in Greensboro, NC is seeking a Customer Service Representative on 1st shift (Mon-Fri 8:30 AM to 5:00 PM) to maintain positive relationships with customers and assist teams in tracking freight movement.

You will use retention techniques to resolve issues, perform daily freight tracing with customers, and support other terminals as needed. Strong Windows/Outlook skills and a typing speed of 30+ WPM are helpful.