Customer Service Clerk

R+L Carriers, Inc.; City of Troy (NY); On-site; USD 57,859,000 - 59,237,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Plan with company/mS

Paid Vacation & Holidays

Vacation lodging at exclusive employee

Job summary

R+L Carriers is hiring a Customer Service Representative at our Troy, NY Service Center. The CSR maintains positive relationships with customers and assists colleagues in tracking freight movement, using retention techniques to ensure customers feel valued and heard, and resolving issues to support company goals.

This full-time role offers a $20.42 hourly rate with Monday–Friday shifts. Benefit highlights include medical/dental/vision insurance, a 401(k) with company matching, paid vacation and

Qualifications

• Strong communication and telephone skills.
• Ability to work in a fast-paced environment.
• Strong critical thinking and problem-solving abilities.
• Ability to handle potentially stressful situations.
• General office and customer service experience.
• Basic knowledge of Windows, Outlook and other Microsoft products.
• Typing speed of 30+ WPM.

Responsibilities

• Maintain positive relationships with customers and assist with freight movement tracking.
• Use customer retention techniques to ensure customers feel valued and heard.
• Perform daily freight tracing with customers.
• Assist other terminals with freight-related issues.
• Perform other related duties as assigned.

Skills

Communication skills

Fast-paced environment

Critical thinking

Stress management

Customer service experience

Windows & Outlook

Typing 30+ WPM

Tools

Windows

Outlook

Job description

Customer Service Representative, Hourly rate is$20.42 hr

Full-Time, Monday - Friday, Various shifts

Available PTO may be used immediately upon hire and enjoy an excellent benefits package that includes our very own employee resorts Click here to learn more about our employee resorts

R+L Carriers is seeking a Customer Service Representative to work at our Troy, NY Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR’s use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives.This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.

Company Culture

Requirements

• Strong communication/telephone skills
• Able to work in a fast-paced environment
• Strong critical thinking skills
• Ability to deal with potentially stressful situations
• General office and customer service experience
• Basic knowledge or Windows, Outlook and other Microsoft products
• Ability to type 30+ WPM

Preferred

• 2+ years of experience as a clerk or similar role in a fast pace environment

• Freight logistics experience

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan with company matching contributions
• Paid Vacation & Holidays
• vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.

About Us

R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.

R+L Carriers Shared Services, LLC (“R+L Carriers”)and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law.R+L Carrierswill provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

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