Freight Forwarding & Logistics Specialist

FedEx; Irving (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

FedEx Logistics in the United States is seeking a logistics professional to manage freight forwarding duties, documentation, and customer communication. You will coordinate bookings, track shipments, and handle import/export activities to ensure timely delivery.

The role requires knowledge of freight forwarding, international trade, and strong problem-solving, communication, and data-entry skills. Excellent organizational abilities and attention to detail are essential for success.

Qualifications

• Proficient computer skills.
• Strong customer service, organizational, and communication skills.
• Knowledge of freight forwarding or logistics required.
• Working knowledge of air export regulations and Schedule B tariff classification.
• Banking requirements for international trade and related regulations.
• Familiarity with handling hazardous materials and DOT import/export regulations.
• Basic math skills for currency conversions and metric calculations.
• Minimum 1 year of experience in freight forwarding or logistics.

Responsibilities

• Provide high level of customer service by developing relationships with customers' front line personnel.
• Prepare, analyze, and submit documentation to agents and clients in compliance with laws and regulations.
• Anticipate and resolve problems delaying freight movement.
• Maintain relationships with brokers and service providers to exceed service requirements.
• Advise customers on payment terms and resolve billing issues.
• Enter data accurately into computer systems and generate reports as needed.
• Develop rates and quotes for freight movements and coordinate carrier bookings.
• Track shipments and manage status updates; coordinate oversized and hazardous shipments.
• Perform import/export documentation and communicate with clients on shipment status and billing.

Skills

Customer service

Logistics

Freight forwarding

Communication

Problem solving

Attention to detail

Data entry

Microsoft Excel

Education

High school diploma/GED

Job description

FedEx Logistics in the United States is seeking a logistics professional to manage freight forwarding duties, documentation, and customer communication. You will coordinate bookings, track shipments, and handle import/export activities to ensure timely delivery.

The role requires knowledge of freight forwarding, international trade, and strong problem-solving, communication, and data-entry skills. Excellent organizational abilities and attention to detail are essential for success.