Freight Dispatch Lead

KAG SERVICES INC; Goshen (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

KAG SERVICES INC is seeking a Dispatch professional in Goshen, IN to execute daily freight movement plans within an assigned area. You will manage driver schedules, coordinate orders, and maintain clear communication with customers and suppliers.

The role emphasizes frontline customer service, rapid incident reporting, and efficient load creation in the dispatch system. This is an onsite, salary-position job supporting continuous operations.

Qualifications

• High school diploma or equivalent is required.
• 2 years of dispatching experience is required.
• Excellent conflict resolution and communication skills are essential.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed retail gas outlets.
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for orders, inventory updates, and team communication.
• Monitor web portals for station inventories.
• Solicit freight from customers.
• Create loads in dispatch system.
• Divide dispatch responsibilities with other team members.
• Enter incidents into the KITS system.

Skills

Conflict resolution

Written and oral communication

Interpersonal skills

Education

High School Diploma or Equivalent

Job description

KAG SERVICES INC is seeking a Dispatch professional in Goshen, IN to execute daily freight movement plans within an assigned area. You will manage driver schedules, coordinate orders, and maintain clear communication with customers and suppliers.

The role emphasizes frontline customer service, rapid incident reporting, and efficient load creation in the dispatch system. This is an onsite, salary-position job supporting continuous operations.