Freight Dispatch Lead | Route Planning & Customer Care

KAG WEST LLC; Decatur (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

KAG WEST LLC in Decatur, IL is seeking a dispatcher to manage daily movement of freight within an assigned area and coordinate with drivers and suppliers. The role emphasizes timely communication, scheduling, and frontline customer service for existing accounts.

You will assess customer needs, plan deliveries to inventory-managed stations, receive orders from suppliers and dealers, and enter incidents into the reporting system. Strong written and oral communication skills are required.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of dispatching experience required.
• Excellent conflict resolution and interpersonal skills.
• Strong oral and written communication with customers and team members.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed retail gas outlets.
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for incoming orders, inventory updates, and team communication.
• Monitor web portals for station inventories.
• Solicit freight from customers and create loads in the dispatch system.
• Divide dispatch responsibilities with other team members.
• Enter incidents into KITS incident reporting system.

Skills

Dispatching experience

Customer service

Conflict resolution

Strong communication

Education

High school diploma or equivalent

Tools

Dispatch system

KITS incident reporting system

Job description

KAG WEST LLC in Decatur, IL is seeking a dispatcher to manage daily movement of freight within an assigned area and coordinate with drivers and suppliers. The role emphasizes timely communication, scheduling, and frontline customer service for existing accounts.

You will assess customer needs, plan deliveries to inventory-managed stations, receive orders from suppliers and dealers, and enter incidents into the reporting system. Strong written and oral communication skills are required.