Dispatcher II

KAG SERVICES INC; Goshen (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

KAG SERVICES INC is seeking a Dispatch professional in Goshen, IN to execute daily freight movement plans within an assigned area. You will manage driver schedules, coordinate orders, and maintain clear communication with customers and suppliers.

The role emphasizes frontline customer service, rapid incident reporting, and efficient load creation in the dispatch system. This is an onsite, salary-position job supporting continuous operations.

Qualifications

• High school diploma or equivalent is required.
• 2 years of dispatching experience is required.
• Excellent conflict resolution and communication skills are essential.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed retail gas outlets.
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for orders, inventory updates, and team communication.
• Monitor web portals for station inventories.
• Solicit freight from customers.
• Create loads in dispatch system.
• Divide dispatch responsibilities with other team members.
• Enter incidents into the KITS system.

Skills

Conflict resolution

Written and oral communication

Interpersonal skills

Education

High School Diploma or Equivalent

Job description

Job Details

Job Location: Goshen, IN 46526

Position Type: Dispatch

Travel Percentage: None

Job Shift: Salary

Job Category: IC1

Position Summary

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

Essential Functions

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Plan deliveries to inventory-managed retail gas outlets
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• Enter incidents into KITS (incident reporting system)

Qualifications

• High school diploma or equivalent
• 2 years of dispatching experience
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

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