Freight Detention Coordinator

ISU Research Park; Des Moines (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

ISU Research Park is seeking a Detention Specialist in Des Moines, IA to handle driver communications and coordinate freight detention needs. This role emphasizes clear telephone and computer-based interactions to resolve loading/unloading issues and ensure customer requirements are met.

You will work closely with fleet managers and customer service staff, maintain accuracy, and uphold company policies while thriving in a fast-paced environment.

Qualifications

• High School diploma required or related experience considered.
• Ability to function in a fast-paced work environment and tolerate stress.
• Excellent interpersonal skills.
• Courteous yet assertive telephone personality.
• Strong planning, organization, detail-orientation and problem-solving.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Communicate with drivers by telephone and satellite messaging to determine loading/unloading issues.
• Fulfill all customer requirements related to detention.
• Assist with departmental tasks as assigned.
• Maintain compliance with all company policies and procedures.
• Effectively communicate with personnel involved with loads and drivers (fleet manager, CSR, CSA, etc).

Job description

ISU Research Park is seeking a Detention Specialist in Des Moines, IA to handle driver communications and coordinate freight detention needs. This role emphasizes clear telephone and computer-based interactions to resolve loading/unloading issues and ensure customer requirements are met.

You will work closely with fleet managers and customer service staff, maintain accuracy, and uphold company policies while thriving in a fast-paced environment.