Detention Specialist

Tmc Transportation, Inc; United States; Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

TMC Transportation, Inc is seeking a Detention Specialist to coordinate detention activities, communicating with drivers, customers, and internal teams to ensure smooth freight movement.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment while maintaining adherence to company policies and procedures.

Formación

• High School diploma required.
• Ability to function in a fast-paced work environment and tolerate stress.
• Excellent interpersonal skills.
• Courteous yet assertive telephone personality.
• Ability to plan, organize, be attentive to detail, and possess a strong problem-solving skill.
• Strong customer service skills.
• Ability to use Microsoft Office products efficiently (Word, Excel, Outlook).

Responsabilidades

• Communicate with drivers by telephone and satellite messaging to determine if there is a loading/unloading issue.
• Fulfill all customer requirements related to detention.
• Assist with departmental tasks as assigned.
• Maintain compliance with all company policies and procedures.
• Effectively communicate with personnel involved with loads and drivers (fleet manager, CSR, CSA, etc).

Conocimientos

Customer service

Communication

Telephone etiquette

Attention to detail

Problem solving

Educación

High School Diploma

Herramientas

Microsoft Office

Descripción del empleo

Job Description:

PRIMARY FUNCTION:

The primary function of a Detention Specialist is to provide communication with drivers, customers, and other employees to maintain and upkeep the movement of freight.

DUTIES AND RESPONSIBILITIES:

• Communicate with drivers by telephone and satellite messaging to determine if there is a loading/unloading issue
• Fulfill all customer requirements related to detention
• Assist with departmental tasks as assigned
• Maintain compliance with all company policies and procedures
• Effectively communicate with personnel involved with loads and drivers (fleet manager, CSR, CSA, etc)

MINIMUM QUALIFICATIONS/EXPERIENCE:

• High School diploma required, related experience or college a plus
• Ability to function in a fast-paced work environment and tolerate stress
• Excellent interpersonal skills
• Possess a courteous yet assertive telephone personality
• Ability to plan, organize, be attentive to detail, and possess a strong problem-solving skill
• Strong customer service skills
• Ability to use Microsoft Office products efficiently (Word, Excel, Outlook)

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.