Roadside Breakdown Operations Lead

Isupark; Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Isupark in Des Moines, IA is seeking an experienced dispatcher to direct and control drivers with staff and service providers for diagnosing and repairing road breakdowns of company equipment. When necessary, reassign freight movement to other available equipment.

The role requires responding to driver calls, prioritizing repairs, negotiating costs, coordinating service providers, and maintaining records. Strong MS Office skills, excellent communication, organization, and problem solving are

Qualifications

• High School degree or equivalent required.
• Strong knowledge of Microsoft Office (Word and Excel).
• Ability to lead, manage and direct in a fast-paced work environment.
• Must plan and organize, pay attention to detail, possess problem-solving skills and multi-task.
• Excellent oral and written communication skills.
• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively to vendors, drivers, and other internal personnel.
• Possess courteous, yet assertive telephone personality.

Responsibilities

• Responds to calls and satellite messages from drivers notifying of a service problem or road breakdown or road emergency.
• Manages driver inquiries and problems as they relate to breakdown time.
• Prioritizes and schedules repairs according to urgency. Approves and authorizes repairs and negotiates repair cost payments.
• Analyzes all known information on specific breakdowns and formulates a repair plan, which includes a repair either on the road or at the nearest TMC facility.
• Establishes appropriate service providers. Contacts service providers to verify location, type of service provided, service hours, parts and service availability, and costs.
• Directs and informs drivers of type of repair needed and location of service provider.
• Communicate effectively with drivers, vendors, Fleet Managers, and other internal personnel regarding company policies, delay and breakdown updates, and possible complaints.
• Responsible for entering and updating all breakdown notes and related data into computer database and company intranet.
• Responsible for records of breakdowns, repairs, costs, and any other applicable information about service providers.
• Utilize web-based technology to locate repair facilities.
• Evaluates invoices for appropriateness of all charges and issues payment to vendors.
• Verify maintenance records pertaining to unit repair history.
• Promote safety throughout all areas of operations.
• Ensure the awareness of and enforce company policies.
• Participate in total quality management and process improvement teams.
• Other duties as assigned.

Skills

Leadership

Multi-tasking

Communication skills

Microsoft Office

Attention to detail

Problem-solving

Organization

Vendor relations

Telephone etiquette

Education

High School diploma or equivalent

Job description

Isupark in Des Moines, IA is seeking an experienced dispatcher to direct and control drivers with staff and service providers for diagnosing and repairing road breakdowns of company equipment. When necessary, reassign freight movement to other available equipment.

The role requires responding to driver calls, prioritizing repairs, negotiating costs, coordinating service providers, and maintaining records. Strong MS Office skills, excellent communication, organization, and problem solving are