Detention Specialist

ISU Research Park; Des Moines (IA); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

ISU Research Park is seeking a Detention Specialist in Des Moines, IA to handle driver communications and coordinate freight detention needs. This role emphasizes clear telephone and computer-based interactions to resolve loading/unloading issues and ensure customer requirements are met.

You will work closely with fleet managers and customer service staff, maintain accuracy, and uphold company policies while thriving in a fast-paced environment.

Formación

• High School diploma required or related experience considered.
• Ability to function in a fast-paced work environment and tolerate stress.
• Excellent interpersonal skills.
• Courteous yet assertive telephone personality.
• Strong planning, organization, detail-orientation and problem-solving.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsabilidades

• Communicate with drivers by telephone and satellite messaging to determine loading/unloading issues.
• Fulfill all customer requirements related to detention.
• Assist with departmental tasks as assigned.
• Maintain compliance with all company policies and procedures.
• Effectively communicate with personnel involved with loads and drivers (fleet manager, CSR, CSA, etc).

Descripción del empleo

The primary function of a Detention Specialist is to provide communication with drivers, customers, and other employees to maintain and upkeep the movement of freight.

DUTIES AND RESPONSIBILITIES:

• Communicate with drivers by telephone and satellite messaging to determine if there is a loading/unloading issue
• Fulfill all customer requirements related to detention
• Assist with departmental tasks as assigned
• Maintain compliance with all company policies and procedures
• Effectively communicate with personnel involved with loads and drivers (fleet manager, CSR, CSA, etc)

MINIMUM QUALIFICATIONS/EXPERIENCE:

• High School diploma required, related experience or college a plus
• Ability to function in a fast-paced work environment and tolerate stress
• Excellent interpersonal skills
• Possess a courteous yet assertive telephone personality
• Ability to plan, organize, be attentive to detail, and possess a strong problem-solving skill
• Ability to use Microsoft Office products efficiently (Word, Excel, Outlook)

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment