Customer Success Manager

People Freight | Freight Forwarding Recruitment; La Grange (IL); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Health, dental, and vision insurance

401(k) with company match

Opportunities for professional development

Job summary

A leading logistics firm is seeking a Customer Success Manager to manage domestic freight accounts from their La Grange, Illinois location. The role requires 3+ years of experience in freight management, excellent communication skills, and the ability to nurture client relationships effectively. This position offers a hybrid work arrangement and competitive salary of $60,000 per year along with benefits including health insurance and a 401(k) plan.

Qualifications

• Minimum of 3 years of experience in domestic freight management.
• Strong understanding of the transportation industry.
• Proficient in logistics software.

Responsibilities

• Manage and nurture relationships with existing clients.
• Identify opportunities for business growth.
• Coordinate domestic freight shipments and ensure timely delivery.
• Address client concerns and resolve issues.
• Monitor account performance and prepare reports.
• Ensure compliance with industry regulations.

Skills

Customer Relationship Management

Communication Skills

Logistics Knowledge

Negotiation Skills

Organizational Skills

Tools

Transportation Management Systems (TMS)

Job description

Overview

People Freight | Freight Forwarding Recruitment — Customer Success Manager. Hybrid work arrangement with the client’s offices based in La Grange, Illinois. Base pay range provided: $60,000.00/yr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay

$60,000.00/yr

Location

La Grange, Illinois (Hybrid work)

Job Summary

As a Customer Success Manager you\'ll be responsible for managing and developing a portfolio of domestic freight accounts. The ideal candidate will have a strong background in logistics, excellent communication skills, and a proven track record of managing client relationships in the transportation industry.

Benefits

• Competitive salary of $60,000 per year
• Remote work flexibility
• Health, dental, and vision insurance.
• 401(k) with company match.
• Opportunities for professional development and growth within the company.

Key Responsibilities

• Account Management: Manage and nurture relationships with existing clients to ensure satisfaction and retention. Act as the primary point of contact for all client inquiries and issues.
• Business Development: Identify opportunities to expand business within existing accounts and pursue new business opportunities to grow the company’s market share.
• Freight Coordination: Coordinate domestic freight shipments, including negotiating rates with carriers, scheduling pickups and deliveries, and ensuring timely and accurate delivery of goods.
• Customer Service: Provide exceptional customer service by addressing client concerns, resolving issues, and ensuring smooth communication between clients and internal teams.
• Reporting and Analysis: Monitor account performance, prepare regular reports on key metrics, and provide insights to management on account health and growth opportunities.
• Compliance: Ensure all shipments comply with industry regulations and company policies. Stay updated on industry trends and regulations affecting domestic freight.

Qualifications

• Minimum of 3 years of experience in domestic freight management, logistics, or a related field.
• Strong understanding of domestic freight and transportation industry.
• Excellent communication and interpersonal skills.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency in using transportation management systems (TMS) and other logistics software.
• Strong negotiation skills and the ability to build and maintain relationships with clients and carriers.

Senior Leadership Level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service, Strategy/Planning, and Supply Chain