Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Troy (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability coverage

Paid time off

Two weeks of paid parental leave

Six paid holidays annually

Job summary

J.B. Hunt Transport Services, Inc. is seeking a Customer Experience Representative based in Troy, Michigan. In this role, you'll be responsible for executing customer freight orders, enhancing customer relationships, and ensuring timely delivery of services.

The ideal candidate will have a high school diploma (or GED) and some experience in customer service or sales. Benefits include medical, dental, vision, and a 401(k) retirement plan, among others.

Qualifications

• 1–2 years of customer service or sales experience, or a bachelor's degree.
• Ability to effectively communicate and interpret ideas.
• Ability to manage multiple priorities and maintain composure.

Responsibilities

• Promote positive customer relationships and provide solutions.
• Monitor and support on-time delivery and accurate billing.
• Schedule pick-up and delivery appointments.

Skills

Customer service

Sales

Communication

Problem-solving

Professionalism

Education

High School Diploma or GED

Bachelor's: Transportation Logistics

Bachelor's: Business Administration/Management

Job description

J.B. Hunt Transport Services, Inc. is seeking a Customer Experience Representative based in Troy, Michigan. In this role, you'll be responsible for executing customer freight orders, enhancing customer relationships, and ensuring timely delivery of services.

The ideal candidate will have a high school diploma (or GED) and some experience in customer service or sales. Benefits include medical, dental, vision, and a 401(k) retirement plan, among others.