Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

J.B. Hunt Transport Services, Inc. is seeking a Customer Experience Representative to join the Customer Service & Contact Center Operations team in Kansas City, MO. The role focuses on executing customer freight orders and delivering an exceptional customer experience.

Responsibilities include maintaining relationships, monitoring on-time delivery, and handling inquiries. A High School Diploma or Bachelor’s degree with relevant customer service or sales background is preferred.

Qualifications

• High School Diploma/GED is required.
• 1–2 years of Customer Service or Sales experience OR Bachelor’s Degree.
• Strong communication and problem-solving skills.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet needs and goals to maximize freight potential and growth.
• Monitor and support on‑time delivery, damage‑free services, and accurate billing.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick‑up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability

Skills

Customer service

Sales experience

Communication

Multitasking

Education

High School Diploma/GED

Bachelor's Degree

Job description

J.B. Hunt Transport Services, Inc. is seeking a Customer Experience Representative to join the Customer Service & Contact Center Operations team in Kansas City, MO. The role focuses on executing customer freight orders and delivering an exceptional customer experience.

Responsibilities include maintaining relationships, monitoring on-time delivery, and handling inquiries. A High School Diploma or Bachelor’s degree with relevant customer service or sales background is preferred.