Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Pico Rivera (CA); On-site; USD 49,000 - 62,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term disability

Long-term disability

Paid time off

Job summary

J.B. Hunt Transport, Inc. is seeking a Customer Service/Account Manager to execute customer freight orders and deliver an exceptional experience.

The role emphasizes building customer relationships, promoting sales potential, and ensuring accurate billing and timely deliveries. Responsibilities include scheduling pickups, entering orders, obtaining approvals for charges, and serving as the primary contact for load updates and capacity.

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree.
• Prioritized communication, multitasking, and customer-focused approach.
• Sales-oriented with a customer-centric mindset and professional demeanor.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Skills

Customer service

Sales focus

Communication

Multitasking

Education

Bachelors: Business Administration/Management

Bachelors: Transportation Logistics

GED

High School Diploma

Job description

J.B. Hunt Transport, Inc. is seeking a Customer Service/Account Manager to execute customer freight orders and deliver an exceptional experience.

The role emphasizes building customer relationships, promoting sales potential, and ensuring accurate billing and timely deliveries. Responsibilities include scheduling pickups, entering orders, obtaining approvals for charges, and serving as the primary contact for load updates and capacity.