Freight Customer Experience Specialist II

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Paid maternity leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative II to manage customer freight orders and deliver a superior experience for a growing client base.

The role emphasizes a customer-centric approach, strong communication, and collaboration with internal teams to optimize schedules and resolve issues. The position requires 2–3 years of relevant experience or a Bachelor's degree with 1 year, plus the ability to handle multiple tasks and work within a team.

Qualifications

• High School Diploma or GED with 2–3 years of Customer Service or Sales experience, OR Bachelor's Degree with 1 year of Customer Service or Sales experience.
• Strong communication and multitasking abilities; maintain professionalism under pressure.
• Sales-focused mindset and customer-centric approach.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load inquiries and capacity availability.
• Leverage knowledge to assist with small escalations and/or specialty services.

Skills

Customer service

Sales

Communication

Multitasking

Professionalism

Team collaboration

Education

High School Diploma/GED

Bachelor's Degree

Tools

Order management system

Job description

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative II to manage customer freight orders and deliver a superior experience for a growing client base.

The role emphasizes a customer-centric approach, strong communication, and collaboration with internal teams to optimize schedules and resolve issues. The position requires 2–3 years of relevant experience or a Bachelor's degree with 1 year, plus the ability to handle multiple tasks and work within a team.