Freight Customer Care Specialist - Dallas CSR, $22/hr+

Default; Dallas (TX); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision Insurance

401(k) Retirement Plan with company-m\

Paid Vacation & Holidays

Employee resorts

Zusammenfassung

R+L Carriers in Dallas, TX is seeking a Customer Service Representative to maintain positive relationships with customers and support freight movement tracking at our Dallas service center. You will assist customers and team members with tracing freight, resolving issues, and upholding company objectives.

The role is full-time with Monday through Friday shifts; starting wage is $22.07 per hour. Benefits include medical/dental/vision, 401(k) with company matching, paid vacation and holidays, and

Qualifikationen

• Strong communication/telephone skills.
• Able to work in a fast-paced environment.
• Strong critical thinking skills.
• Ability to deal with potentially stressful situations.
• General office and customer service experience.
• Basic knowledge of Windows, Outlook and other Microsoft products.
• Ability to type 30+ WPM.

Aufgaben

• Maintain positive relationships with customers and assist customers and other employees in tracking and monitoring freight movement.
• Use customer retention techniques to ensure customers feel valued and listened to, to resolve issues and promote company goals.
• Assist other terminals in freight related issues and perform related duties as assigned.

Kenntnisse

Communication skills

Fast-paced work

Critical thinking

Stressor management

Customer service experience

MS Office knowledge

Typing speed 30+ WPM

Tools

Windows/Outlook

Jobbeschreibung

R+L Carriers in Dallas, TX is seeking a Customer Service Representative to maintain positive relationships with customers and support freight movement tracking at our Dallas service center. You will assist customers and team members with tracing freight, resolving issues, and upholding company objectives.

The role is full-time with Monday through Friday shifts; starting wage is $22.07 per hour. Benefits include medical/dental/vision, 401(k) with company matching, paid vacation and holidays, and