Customer Service Clerk

R+L Carriers; Dallas (TX); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision Insurance

401(k) with company matching

Paid vacation & holidays

Vacation lodging at company-exclusive

Zusammenfassung

R+L Carriers is seeking a Customer Service Representative to join our Dallas, TX Service Center. The CSR maintains positive relationships with customers, assists in tracking and monitoring freight movement, and uses retention techniques to ensure customers feel valued and heard.

This role emphasizes timely freight tracing and collaboration with other terminals to resolve issues. Starting compensation is $22.07 per hour for a full-time position with varying shifts.

Qualifikationen

• Experience in fast-paced customer service environments.
• Ability to maintain composure and assist customers under pressure.
• Strong verbal and written communication with a focus on service quality.
• Proficiency with Windows, Outlook and basic MS Office tools.

Aufgaben

• Maintain positive relationships with customers and assist colleagues in tracking freight movement.
• Perform daily freight tracing with customers to ensure on-time delivery.
• Resolve customer issues and promote company goals and values.
• Support other terminals in freight-related issues as needed.

Kenntnisse

Communication skills

Fast-paced

Critical thinking

Stress management

Customer service experience

Windows / Outlook / MS Office

Typing 30+ WPM

Tools

Windows OS

Outlook

MS Office

Jobbeschreibung

Customer Service Representative

R+L Carriers is seeking a Customer Service Representative to work at our Dallas, TX Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR’s use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.

Full-Time, Monday - Friday, Various Shifts

Job Description

Customer Service Representative

R+L Carriers is seeking a Customer Service Representative to work at our Dallas, TX Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR’s use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.

Customer Service Representative, Starting at $22.07/ hr

Full-Time, Monday - Friday, Various Shifts

Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our very own employee resorts

R+L Carriers - Women in Trucking

Company Culture

R+L Carriers is seeking a Customer Service Representative to work at our Dallas, TX Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR’s use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.

Requirements

• Strong communication/telephone skills
• Able to work in a fast-paced environment
• Strong critical thinking skills
• Ability to deal with potentially stressful situations
• General office and customer service experience
• Basic knowledge or Windows, Outlook and other Microsoft products
• Ability to type 30+ WPM

Preferred

• 2+ years of experience as a clerk or similar role in a fast pace environment
• Freight logistics experience

Benefits

R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.

About Us

R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.

R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.