Freight Claims Specialist - Cargo Resolution

tridenttransport; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Trident Transport in Chattanooga seeks a Cargo Claims Specialist to resolve complex cargo and insurance claims. You will be the first contact for claim inquiries, collect incident details, and analyze data to determine validity and root causes.

You will collaborate with customers, carriers, and internal teams to communicate results promptly. The role requires 1–3 years of claims experience, a Bachelor’s degree or equivalent, strong communication skills, and proficiency with Excel and claims

Qualifications

• Bachelor's degree or an equivalent combination of education and claims processing experience.
• 1–3 years of experience handling complex cargo and/or insurance claims.
• Ability to learn, understand and apply knowledge of DOT and other federal regulations applicable to the transportation industry.
• Excellent written and oral communication skills necessary to prepare reports and to interpret and communicate complex material, statistical data, and results to management.
• Proficient with Microsoft Office products, including Excel, and with web-based applications, claims database software and the ability to determine trend analysis and produce reports to support findings.

Responsibilities

• Serve as first line of contact for all claims and answer basic questions for carriers, customers, and brokers.
• Collect information from callers on all incidents including wrecks, damage, and loss.
• Provide insurance certificates when requested by customers.
• Analyze data to determine claim validity and root causes of freight damage.
• Identify countermeasures to address liability exposure and trends.
• Review contractual agreements and assess damage reports to communicate results within 72 hours.
• Escalate and coordinate with external claims adjusters as needed.
• Negotiate settlements and process payment requests and final paperwork.

Skills

Cargo claims handling

Data analysis

Written and oral communication

Microsoft Excel

Education

Bachelor's degree

Tools

TMS system

Claims database software

Microsoft Excel

Job description

Trident Transport in Chattanooga seeks a Cargo Claims Specialist to resolve complex cargo and insurance claims. You will be the first contact for claim inquiries, collect incident details, and analyze data to determine validity and root causes.

You will collaborate with customers, carriers, and internal teams to communicate results promptly. The role requires 1–3 years of claims experience, a Bachelor’s degree or equivalent, strong communication skills, and proficiency with Excel and claims